Providing efficient and effective service to local authorities, Magistrates’ Courts and private landlords since 2002

News Article


  • 07 August 2017
  • John Caldon

Body worn video and what you need to know                                    

All our agents are now equipped with with cameras to capture audio and video evidence. The use of Body-worn CCTV can provide a number of benefits which include a deterrent to acts of aggression or verbal and physical abuse toward Civil Enforcement Agents, in addition to providing evidence to support internal or Police investigations. Body-worn CCTV forms part of a Civil Enforcement Agents’ Personal Protective Equipment and is provided solely for Health and Safety purposes. It will be used in an overt manner and reiterated by Civil Enforcement Agents wearing clear identification that it is a CCTV device.

Will the camera always be on?

NO. An agent will switch it on to capture an incident and stop filming when it's no longer necessary or proportionate. At the commencement of any recording the Civil Enforcement Agent should, where practicable, make a verbal announcement to indicate why recording has been activated and where possible this should include the date, time and location together with confirmation that the incident is being recorded using video and audio. The purpose of issuing a verbal warning is to allow a member of the public to modify what would otherwise be regarded as unacceptable confrontational or aggressive and threatening behaviour. If, at any time during an incident the Civil Enforcement Agents considers that the use of Body-worn CCTV or the issuing of a verbal warning is likely to inflame a confrontational situation the Civil Enforcement Agents may use discretion to disengage from further discussion and withdraw from the incident. A standard specific form of words to be used in any warning to a member of the public has not been prescribed, but Civil Enforcement Agents should use straightforward speech that can be easily understood by those present such as:

“Sir / Madam, as part of our policy I would like to inform you that I will be recording this conversation”

The integrity of any video data recorded will be considered in accordance with the following legislation and Statutory Guidance:

  • Data Protection Act 1998
  • Freedom of Information
  • Act 2000 Human Rights
  • Act 1998 Protection of
  • Freedoms Act 2012
  • Home Office Surveillance Camera Code of Practice Information Commissioners Code of Practice

The camera is continually recording a 30 second loop of footage whilst in stand-by mode so if an incident occurs where the agent needs to deploy the camera then the previous 30 seconds are included in the footage capturing the incident and the reason for its deployment.

What is an incident?

  • An engagement with a member of the public which, in the opinion of the Civil Enforcement Agent, is confrontational and where the Civil Enforcement Agent believes that they may be subject to physical or verbal abuse or
  • The Civil Enforcement Agent is approached by a member of the public in a manner perceived as aggressive or threatening.

What happens to the footage?

The footage is uploaded to a secure and encrypted server where it is stored for a 30 day period. Following expiry of that period the file automatically deletes. Any footage categorised as evidential is held until any investigation is concluded.

What if I don't want to be recorded?

Enforcement agents do no require your consent. The recording is made to protect all parties concerned but will no be released to any party unless specific reasons are given under the Data Protection Act and a Personal Data request is made in writing. You will not see any footage recorded on any LWE body worn video appear on social media or the public domain.

What happens if the camera falls into the wrong hands?

In the event that a camera is lost or stolen it is completely useless unless it is connected to the specifically encrypted software. Although the footage can be viewed on the camera a unique passcode would need to be entered. 

Can I view the video?

Recorded material can be viewed by written request under the Data Protection Act. You would more than likely be invited to attend either our office or that of our client. You would not be given a copy of the footage unless a specific request is given in writing.

Additional camera specifications

  • Records: Video and Audio (Audio optional)
  • Recording resolution: 1080p30, 720p, 480p (WVGA)
  • Recording rate: 25 or 30 frames per second
  • Video encoding: H.264
  • Audio encoding: Advanced Audio Coding (AAC)
  • Recording format: .mov or .mp4
  • Screen: 2” colour LCD
  • Encryption: AES 256-bit
  • Battery: Lithium polymer (internal)
  • On-screen display: time, date, memory, resolution, recording speed, battery life, recording space available
  • Audio alarms: on/off, record, stop record, low battery, low memory
  • Articulation: 305° horizontal, 173.5° vertical
  • Wide field of view: 100º horizontal, 55º vertical
  • Connectivity: MicroUSB, USB 2.0
  • Protection: IP65
  • Certifications: FCC & CE
  • Temperature range: 14°F to 122°F
  • Warranty: 12 month manufacturer’s warranty

 If you require more information please e-mail us on adding BWV in the subject field.